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Ummm... Order problems Options
Jeffrey2132
#1 Posted : Thursday, January 11, 2007 3:10:26 AM

Rank: Casual Flinger


Joined: 1/9/2007
Posts: 16
When I try to place an order, I continue to get this message:

Code: 10554 - Description: This transaction cannot be processed.

I double check all my information and it still doesn't work. What's going on?
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Nub015
#2 Posted : Thursday, January 11, 2007 7:18:44 AM

Rank: Royal Flinger



Joined: 12/13/2006
Posts: 1,241
Location: IN
I am receiving the following error:

Code: 10417 - Description: The transaction cannot complete successfully. Instruct the customer to use an alternative payment method.


I am trying to ship to my work address with an instant transfer from my bank account. I have done this on a couple of previous boxes. Not sure what the problem is. Please helpExclamation
We love the Fling!!

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ThingFling HelpDesk

Nub015
#3 Posted : Thursday, January 11, 2007 7:45:08 AM

Rank: Royal Flinger



Joined: 12/13/2006
Posts: 1,241
Location: IN
I finally got my order to go through, but I had to use my home shipping address.

King-PLEASE Pray ...Pray ...Pray .... allow us to have an alternate address shipping. Thanks!
We love the Fling!!

Roboform


ThingFling HelpDesk

jonrad
#4 Posted : Thursday, January 11, 2007 9:34:38 AM

Rank: Hot Flinger



Joined: 12/20/2006
Posts: 563
Location: NJ
Jeffrey2132 wrote:
When I try to place an order, I continue to get this message:

Code: 10554 - Description: This transaction cannot be processed.

I double check all my information and it still doesn't work. What's going on?


These are Paypal error messages, so you can look them up at https://www.paypal.com/I...nter/ic_api-errors.html

This one is:
The transaction was declined because of a merchant risk filter for AVS. Specifically, the merchant has set to decline transaction when the AVS returned a no match (AVS = N)
sgocken
#5 Posted : Thursday, January 11, 2007 9:39:37 AM

Rank: Crazy Flinger


Joined: 12/31/2006
Posts: 28
AVS is address verification system. So you need to ship to the address that is registered in your paypal account. I think you can add more addresses in your paypal account, but you have to wait for a snail mail from paypal to verify it.

Or if your primary address in paypal is not verified, then you need to start the process and most likely use a different payment method. Just my two cents from dealing with verification schemes.
Nub015
#6 Posted : Thursday, January 11, 2007 9:41:24 AM

Rank: Royal Flinger



Joined: 12/13/2006
Posts: 1,241
Location: IN
jonrad, thanks for the link. My error doesn't make much sense...oh well!
We love the Fling!!

Roboform


ThingFling HelpDesk

King of Fling
#7 Posted : Thursday, January 11, 2007 9:42:30 AM

Rank: King of Fling


Joined: 11/20/2006
Posts: 764
Billing and shipping address must be the same. Too many fraudsters out there for us to change this. The way around this is to have your credo\it card company set the alternate address up on thier system. I do this with amex, I do not know about oyther credit card companies though.
Nub015
#8 Posted : Thursday, January 11, 2007 10:05:43 AM

Rank: Royal Flinger



Joined: 12/13/2006
Posts: 1,241
Location: IN
Thanks! I have updated a card to work with this.
We love the Fling!!

Roboform


ThingFling HelpDesk

Fan3car
#9 Posted : Thursday, January 11, 2007 12:11:19 PM

Rank: Power Flinger



Joined: 12/6/2006
Posts: 104
Location: Virginia
kingoffling wrote:
Billing and shipping address must be the same. Too many fraudsters out there for us to change this. The way around this is to have your credo\it card company set the alternate address up on thier system. I do this with amex, I do not know about oyther credit card companies though.


King,

You are just about the only online retailer who does not allow for alternate shipping addresses. It CAN be done and you should set your system up to allow it. Another retailer that I use requires you to fill out a form and sign it, then fax the form to them for the address verification.
sgocken
#10 Posted : Thursday, January 11, 2007 12:54:45 PM

Rank: Crazy Flinger


Joined: 12/31/2006
Posts: 28
True other retailers allow you to do that, but I see the easier fix is to setup an alt address with the credit card company. That way you only have to do it once. Not for each retailer. Plus it is better and safer for the retailer because they get discounts for all verification tests that they perform and if the credit card company says it is a valid shipping address, then it is the credit card company that has to do something about it.
Fan3car
#11 Posted : Thursday, January 11, 2007 3:58:18 PM

Rank: Power Flinger



Joined: 12/6/2006
Posts: 104
Location: Virginia
SGOCKEN...are you a Thing Fling employee or just inserting your two cents?

I understand the point that the credit card company is a one stop fix. I'm just trying to say that 99.9 percent of the online shopping I do allows me to send my purchases to another address besides the billing address. I just don't like the idea of my purchases just being dropped off on my front porch and sit there, outside, unsecured for hours on end waiting for me to get home at the end of the day. And, another thing, if my purchase is a gift for a friend or family and I want it shipped directly to them, I should be allowed to do just that. But, the way you say is "easier", if I choose to send a purchase to 10 different friends and family, am I expected to list all of those people's addresses with my bank as alternates?

Think long and hard ThingFling...not allowing a separate shipping address could be a deal breaker for some and cause them to shop elsewhere.
sgocken
#12 Posted : Thursday, January 11, 2007 7:44:56 PM

Rank: Crazy Flinger


Joined: 12/31/2006
Posts: 28
Just my 2 cents. This is how I have handled it for years. I always have my work address on file so I can ship there. And normally I don't ship directly to anyone else. I understand that you can have it shipped somewhere else, but forcing someone to fax in paper work is dated and annoying. And at the places that I had to do that, they made me do it every time. So since then I have used the one stop shop.
King of Fling
#13 Posted : Thursday, January 11, 2007 7:54:30 PM

Rank: King of Fling


Joined: 11/20/2006
Posts: 764
Please noe that I hear your frustration, but I don't have a good solution yet ...... We will keep working on it, and it is a shame that a small group of idiots ruin it for everyone else by being scammers. I will keep working on it though.
Nub015
#14 Posted : Thursday, January 11, 2007 8:22:13 PM

Rank: Royal Flinger



Joined: 12/13/2006
Posts: 1,241
Location: IN
King, We appreciate you looking out for us. I changed another card to my work address and that will help track my expenditure (as if I want to know thatConfused )
We love the Fling!!

Roboform


ThingFling HelpDesk

Lotzafun
#15 Posted : Thursday, January 11, 2007 10:39:09 PM

Rank: Hot Flinger



Joined: 12/22/2006
Posts: 214
Location: Northern Illinois
Fan3Car......

I see where you are coming from. It can be a bit frustrating Brick wall

I agree that most online retailers allow different addresses to be used. But I do still come across quite a few here and there that don't have this "function" available. I think its safe to assume that there are alot of things/ideas in ThingFling's pipelines, and I think its also safe to assume that this is one of the things.....at least hopefully it is.

But until it happens about the only thing you can do is what others have suggested. Add an address to either a credit card or PayPal. I heard a while back that PayPal has a new thing where if you add an address to your bank account there is a way where they can "auto-confirm" and verify it, might want to poke around PayPal a bit to see how to do this. It sounds like this might be the fastest and (possibly the easiest) way to add an address.
If at first you don't succeed.......don't attempt skydiving

Never argue with the ignorant.......they will drag you down to their level and beat you with experience.

33 items flung so far
NancyPJ
#16 Posted : Friday, January 12, 2007 4:23:01 PM

Rank: Serious Thing Flinger



Joined: 12/23/2006
Posts: 68
Location: SF Bay Area
Is there a problem shipping the 3.0 MP digital cameras you offered last Friday? A week later, and the order in My Account still says "printed", while other orders made since then have shipped.

Order Id: 3828

Order Date: 1/5/2007 11:20:19 AM

Status: Printed

Any info would be appreciated!
More than 70 Things Flung, and counting. (well, actually, I lost count a long time ago!)
NancyPJ
#17 Posted : Saturday, January 13, 2007 3:11:51 PM

Rank: Serious Thing Flinger



Joined: 12/23/2006
Posts: 68
Location: SF Bay Area
Well, despite my account not knowing it had been shipped, the camera arrived today. Go figure Very Happy
More than 70 Things Flung, and counting. (well, actually, I lost count a long time ago!)
NextLevel
#18 Posted : Saturday, January 13, 2007 11:32:56 PM

Rank: First Time Flinger


Joined: 1/3/2007
Posts: 4
Order Status: Failure
Error Description: Code: 10507 - Description: This transaction cannot be processed. Please contact PayPal Customer Service.

This is trying to use various credit cards.

I also get a error saying email must be verified, when trying to use paypal.. I have a paypal verified account, with over 80 feedback, not sure what is going on..
wister
#19 Posted : Sunday, January 14, 2007 9:05:05 AM

Rank: Casual Flinger


Joined: 1/14/2007
Posts: 1
Same problem with me. And I really wanted the item...
cegarrett
#20 Posted : Sunday, January 14, 2007 10:04:09 AM

Rank: Royal Flinger


Joined: 12/13/2006
Posts: 27
NextLevel wrote:
Order Status: Failure
Error Description: Code: 10507 - Description: This transaction cannot be processed. Please contact PayPal Customer Service.

This is trying to use various credit cards.

I also get a error saying email must be verified, when trying to use paypal.. I have a paypal verified account, with over 80 feedback, not sure what is going on..


I got this on every card I have There must be a problem with your CC Company (Paypal).

I want the batteries when It's fixed Send me an email And let me know how i can get them.


thanks,
cegarrett
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