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Rank: Thing Fling
Joined: 10/23/2006
Posts: 3,005
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Dear Flingers, We have received numerous complaints lately about tickets that have not been replied to. We have answered all tickets that were addressed to us. However, upon investigating this issue, we found out that for the past few days there was a glitch in our system that was causing the outbound e-mails to be blocked within the server. We have fixed the problem with outbound emails. If you sent us a ticket/email and did not get any reply, (All emails get an auto-reply with the ticket number as soon as they are received) please let us know and we will re-send the original reply to you, with your ticket number and email address you can always check the time and date your ticket was received and replied too by viewing it online. All tickets received were replied within 24/48 hours of ticket received. We are aware that the `Get tickets` feature is not working, and we are working around the clock to get that fixed as well . Rest assured our tech support team is working around the clock to have this issue fixed as soon as possible. We would like to offer you our most sincere apologies and thank you in advance for your understanding with this matter.
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Rank: Crazy Flinger
Joined: 1/25/2007
Posts: 219
Location: OHIO
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JaneyK wrote:Actually, Paypal can only help if you didn't receive the item. They wont do anything if it is not as described or damaged. They only protect ebay purchases for "not as described" or "damaged" items. I just went through that when I got royally ripped off by a site called Deadly Deals.
I received my AMB Mystery Package and it was opened. It contained a 3 pack of super glue and a keychain. I don't know if there was supposed to be anything else in there or not. I can't say I'm disappointed with this. I really didn't expect it to be much at that price.
YES you should expect MUCH for the price you pay at Thingfling! They are known for giving you more value than what you would pay retail for the items. By looking at some other posts, people were getting 4 items in their 2.99 AMB. Super glue, flashlight,screwdriver set,memory card....or things similar to this. Sounds like some of yours was lost in transit....or is it possible it was taken out of your mailbox? Don't know the USPS policy for packages recieved open or damaged, maybe you should report it or check on it at least and the USPS will tell you the action you can take. Good Luck and Welcome!
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Rank: Hot Flinger
Joined: 4/24/2007
Posts: 19
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I got a reply within 3 hours today. Quick, prompt, responsive, and friendly service as always from ThingFling  
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Rank: Crazy Flinger
Joined: 3/13/2007
Posts: 288
Location: Georgia
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Just be patient guys and make sure to open those help desk tickets. Over 20 items ordered here and only one with a problem (Sent me the wrong item) They responded and sent out a replacement of the correct item and let me keep the other item. 29 Flings so far!
I make custom signs, decals and banners. PM or email me for more information! ^_^
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Rank: Crazy Flinger
Joined: 1/30/2007
Posts: 8
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They never responded to my help ticket about my AMB coupon not working on my next order. It's only $3 but still I'm upset they don't take the time to respond to me since I buy a significant amount of things from them, heading into the thousands of dollars spent.
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Rank: Casual Flinger
Joined: 4/9/2007
Posts: 3
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ThingFling Customer Support used to be reliable, but has gotten horrible!
They sent out two defective/broken items (from one order), required that I pay for the return of the defective items, and then responded with a further charge of $5 when I asked that they not send out further defective/broken replacements for that order.
I am trying to let others know just how bad ThingFling support is before they end up in a similar circumstance, i.e. paying more for the item returns and ThingFling charges that what the item cost in the first place! In other words, you lose money and end up paying double the price trying to get a working item from ThingFling...with no guarantee that you ever will get a working item! It doesn't get any worse than this, folks!
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Rank: Serious Thing Flinger
Joined: 9/26/2007
Posts: 110
Location: At home of course! IA
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mackmitt wrote:ThingFling Customer Support used to be reliable, but has gotten horrible!
They sent out two defective/broken items (from one order), required that I pay for the return of the defective items, and then responded with a further charge of $5 when I asked that they not send out further defective/broken replacements for that order.
I am trying to let others know just how bad ThingFling support is before they end up in a similar circumstance, i.e. paying more for the item returns and ThingFling charges that what the item cost in the first place! In other words, you lose money and end up paying double the price trying to get a working item from ThingFling...with no guarantee that you ever will get a working item! It doesn't get any worse than this, folks! Taken from the FAQ's that every customer can read at their leisure, anytime! What's your return policy? At ThingFling.com we are proud of our products (THINGS) and guarantee all our products (THINGS) as being as advertised. ThingFling will accept returns of most merchandize if the following requirements are met: a) The return must be pre-arranged with ThingFling.com before being sent to our warehouse. This can be done by submitting a ticket on our HelpDesk b) You must contact us within 3 business days of the date you received it and the product must be shipped to us at your expense; c) the product must be unused and in its original condition, including its original packaging, d) the product is not defective as a result of misuse, improper installation, connection to the wrong voltage or other abuse or misuse. Because we do not charge you for shipping: If the item is defective you need to ship the item back to us at your expense and we'll ship you another one.
If the item is defective and we do not have another one to replace it, you need to ship the item back to us at your expense and we'll issue a Full refund to your account.
A refund for any other reason (except if the fault lies exclusively with ThingFling) there is a $5.00 re-stocking fee.  5 Flings so far!! WooHoo!!Why have I got this in my Siggy ... BECAUSE I CAN!!! 
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Rank: Thing Fling
Joined: 10/23/2006
Posts: 3,005
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Hardy wrote:They never responded to my help ticket about my AMB coupon not working on my next order. It's only $3 but still I'm upset they don't take the time to respond to me since I buy a significant amount of things from them, heading into the thousands of dollars spent. Hi Hardy, I just re-sent the original email with the original replies to your email address. The coupon discount was applied to your last order. Thank You
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Rank: Thing Fling
Joined: 10/23/2006
Posts: 3,005
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Thing Fling wrote:Dear Flingers, We have received numerous complaints lately about tickets that have not been replied to. We have answered all tickets that were addressed to us. However, upon investigating this issue, we found out that for the past few days there was a glitch in our system that was causing the outbound e-mails to be blocked within the server. We have fixed the problem with outbound emails. If you sent us a ticket/email and did not get any reply, (All emails get an auto-reply with the ticket number as soon as they are received) please let us know and we will re-send the original reply to you, with your ticket number and email address you can always check the time and date your ticket was received and replied too by viewing it online. All tickets received were replied within 24/48 hours of ticket received. We are aware that the `Get tickets` feature is not working, and we are working around the clock to get that fixed as well . Rest assured our tech support team is working around the clock to have this issue fixed as soon as possible. We would like to offer you our most sincere apologies and thank you in advance for your understanding with this matter. ----- UPDATE --------- We have fixed the "Get Tickets" feature on the helpdesk. If you sent an email and did not get a reply in less than 48hours, please go to this page type your email address and click "Get Tickets", an email will be sent to you with all the tickets assigned to that email address. On the email you receive you can click on the ticket that you want and view the ticket online with all replies assigned to it. If anybody is still having problems with the helpdesk, please post here.
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Rank: Crazy Flinger
Joined: 1/30/2007
Posts: 8
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Thing Fling wrote:Hardy wrote:They never responded to my help ticket about my AMB coupon not working on my next order. It's only $3 but still I'm upset they don't take the time to respond to me since I buy a significant amount of things from them, heading into the thousands of dollars spent. Hi Hardy, I just re-sent the original email with the original replies to your email address. The coupon discount was applied to your last order. Thank You Thank you, glad to see you guys keeping an eye out for customers the forums, that's impressive. Thingfling is moving up in my mind, and the new website puts them one step closer to woot.
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Rank: First Time Flinger
Joined: 10/23/2007
Posts: 5
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TF replied to my ticket few days after I opened one.... they sent me another package .. when I recieved the box... it was filled with 7 items instead of 3... I am glad.... thank you TF.
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Rank: Casual Flinger
Joined: 10/18/2007
Posts: 3
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I just submitted a ticket for a defective item. I sure hope they are faster at responding that you say.
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Rank: HelpFlinger
Joined: 5/21/2007
Posts: 69
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zombiexl wrote:I just submitted a ticket for a defective item. I sure hope they are faster at responding that you say. Dear Flinger, Your e-mail has already been replied.
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Rank: Casual Flinger
Joined: 10/18/2007
Posts: 3
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HelpFlinger wrote:zombiexl wrote:I just submitted a ticket for a defective item. I sure hope they are faster at responding that you say. Dear Flinger, Your e-mail has already been replied. Thank you. I just came back to post that. Although the shipping back will cost me almost as much as the item did, so I'm likely going to call it a wash.
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Rank: Power Flinger
Joined: 1/20/2007
Posts: 3
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I am not saying customer support is too bad, I think maybe I must not understand the system because I see this submitt a ticket thing and the first time I had a problem it worked fine. It was speedy like results today, but I submitted two concerns on the anniversery day and I still havent heard a word. I know it is me so what am I doing wrong? I got nothing in my private e-mail and I saw noting posted for the hours while I checked. Please help me understand this system. I love the products and I still think this site is one of the best. My favorite thingfling was the AMB headphone box. I hope you do that again. Thanks 
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Rank: HelpFlinger
Joined: 5/21/2007
Posts: 69
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hereistandi wrote:I am not saying customer support is too bad, I think maybe I must not understand the system because I see this submitt a ticket thing and the first time I had a problem it worked fine. It was speedy like results today, but I submitted two concerns on the anniversery day and I still havent heard a word. I know it is me so what am I doing wrong? I got nothing in my private e-mail and I saw noting posted for the hours while I checked. Please help me understand this system. I love the products and I still think this site is one of the best. My favorite thingfling was the AMB headphone box. I hope you do that again. Thanks Dear Flinger, You have sent us one ticket to which we replied on 10/25/07. As stated previously on the forums, the glitch in our e-mail servers has already been fixed, so whatever problem you have with orders, just send us a ticket and we`ll be more than glad to look into it. Check the 2nd and 10th post on this thread for more details. Best, HelpFlinger.
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