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Rank: Casual Flinger
Joined: 1/23/2007
Posts: 28
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So you have some shipping issues as a new popular company that you were not expecting. I understand that. And so, when you, as a result, shipped only one item when the listing was for 6, I didn't get upset, but instead emailed your support to notify them. When there was no response, I kept my cool and I emailed again 2 days later. At that time I received a response saying you knew about the issue and I would receive the remained of my order. I thought that was it.
Well, it's now 2 months later and my order is still missing the additional 5 boxes. Order# 11151. I have no doubt that you will now take care of it as I have brought it out publicly, but why is it my responsibility to stay on top of you to make sure you ship what you sold and said you would? Are you hoping most customers don't have the time to follow up on their orders and will just forget about it and you can steal their $?
I've given you guys more then anough time to fix this and now I'm quite angry with you.
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Rank: Casual Flinger
Joined: 1/23/2007
Posts: 30
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mwieder wrote:So you have some shipping issues as a new popular company that you were not expecting. I understand that. And so, when you, as a result, shipped only one item when the listing was for 6, I didn't get upset, but instead emailed your support to notify them. When there was no response, I kept my cool and I emailed again 2 days later. At that time I received a response saying you knew about the issue and I would receive the remained of my order. I thought that was it.
Well, it's now 2 months later and my order is still missing the additional 5 boxes. Order# 11151. I have no doubt that you will now take care of it as I have brought it out publicly, but why is it my responsibility to stay on top of you to make sure you ship what you sold and said you would? Are you hoping most customers don't have the time to follow up on their orders and will just forget about it and you can steal their $?
I've given you guys more then anough time to fix this and now I'm quite angry with you. I was hoping that bringing it out into the forums would do something, but it didn't. A quick phone call to TF HQ, however, and they were more than happy to oblige with a refund.
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Rank: Casual Flinger
Joined: 1/23/2007
Posts: 30
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PatrickIs2Smart wrote:I was hoping that bringing it out into the forums would do something, but it didn't. A quick phone call to TF HQ, however, and they were more than happy to oblige with a refund. I meant to say that I was having issues too with them not responding to their helpdesk tickets and emails... so I posted a topic called "Pick One..." but nothing really happened with that.
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Rank: Royal Flinger
Joined: 2/8/2007
Posts: 367
Location: Northern California
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PatrickIs2Smart wrote:
I was hoping that bringing it out into the forums would do something, but it didn't. A quick phone call to TF HQ, however, and they were more than happy to oblige with a refund.
Patrick: Care to share that phone number. I too am getting no response from a helpdesk ticket about an order from over a month ago.
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Rank: Casual Flinger
Joined: 1/23/2007
Posts: 30
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UbiDubi wrote:
Patrick:
Care to share that phone number. I too am getting no response from a helpdesk ticket about an order from over a month ago.
Let's not give away all of TF's secrets in the forums... that's what PM's are for. 
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Rank: Royal Flinger
Joined: 1/3/2007
Posts: 810
Location: Plainfield, Illinois
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PatrickIs2Smart wrote:UbiDubi wrote:
Patrick:
Care to share that phone number. I too am getting no response from a helpdesk ticket about an order from over a month ago.
Let's not give away all of TF's secrets in the forums... that's what PM's are for. a good point. These things are easy enough to find out, if you know how/where to look...but the reason they don't have a staff answering phones is to keep prices low by not having as many employees.....let's keep it that way if possible.
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Rank: Royal Flinger
Joined: 2/8/2007
Posts: 367
Location: Northern California
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kelleybest wrote:PatrickIs2Smart wrote:UbiDubi wrote:
Patrick:
Care to share that phone number. I too am getting no response from a helpdesk ticket about an order from over a month ago.
Let's not give away all of TF's secrets in the forums... that's what PM's are for. a good point. These things are easy enough to find out, if you know how/where to look...but the reason they don't have a staff answering phones is to keep prices low by not having as many employees.....let's keep it that way if possible. Kelly: Here's why I'm getting frustrated. I sent in two helpdesk tickets the same day. One is for a problem that they still haven't responded to. The other was that I got too many of an item in a shipment. I got a PM a couple of hours later about that. So I know they are getting/reading the tickets. All they have to do is respond. Anything like "we will look into it and get back to you in a couple of days" would be better than nothing. My impression (and this is with 10+ good orders received, 2 that are new, and only 1 that I have had a problem with) is that they drop the ball in customer service. Why alienate good customers with 1 bad order? Most everyone here has given them the chance to fix the problems that they created. Both Patrick's and mine were simple cases of TF not sending the correct amount of items. A simple fix. Ship the items, or refund the money if the items are no longer available. But to ignore the request for help from you customers in uncalled for. It's apparent that the "helpdesk" is useless. We followed TF's policy for contacting them. They aren't responding. What do you suggest for the next step? I am keeping an eye on the calendar so if I don't get my missing order by the 60 day mark, I can contest the charge with my CC company. Let me say that I am very happy with the orders that I have received. There is only part of one order that is causing the problems. If this had been my first order, I would never order from this company again. As it is, I am continuing to order, and receive products. But how many more messed up orders will I get? And how many before I stop ordering from TF? I know this will get resolved, but the frustration in dealing with a company that doesn't have the courtesy to, at least, acknowledge the problem is unnecessary.
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Rank: Royal Flinger
Joined: 1/3/2007
Posts: 810
Location: Plainfield, Illinois
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UbiDubi wrote:kelleybest wrote:PatrickIs2Smart wrote:UbiDubi wrote:
Patrick:
Care to share that phone number. I too am getting no response from a helpdesk ticket about an order from over a month ago.
Let's not give away all of TF's secrets in the forums... that's what PM's are for. a good point. These things are easy enough to find out, if you know how/where to look...but the reason they don't have a staff answering phones is to keep prices low by not having as many employees.....let's keep it that way if possible. Kelly: Here's why I'm getting frustrated. I sent in two helpdesk tickets the same day. One is for a problem that they still haven't responded to. The other was that I got too many of an item in a shipment. I got a PM a couple of hours later about that. So I know they are getting/reading the tickets. All they have to do is respond. Anything like "we will look into it and get back to you in a couple of days" would be better than nothing. My impression (and this is with 10+ good orders received, 2 that are new, and only 1 that I have had a problem with) is that they drop the ball in customer service. Why alienate good customers with 1 bad order? Most everyone here has given them the chance to fix the problems that they created. Both Patrick's and mine were simple cases of TF not sending the correct amount of items. A simple fix. Ship the items, or refund the money if the items are no longer available. But to ignore the request for help from you customers in uncalled for. It's apparent that the "helpdesk" is useless. We followed TF's policy for contacting them. They aren't responding. What do you suggest for the next step? I am keeping an eye on the calendar so if I don't get my missing order by the 60 day mark, I can contest the charge with my CC company. Let me say that I am very happy with the orders that I have received. There is only part of one order that is causing the problems. If this had been my first order, I would never order from this company again. As it is, I am continuing to order, and receive products. But how many more messed up orders will I get? And how many before I stop ordering from TF? I know this will get resolved, but the frustration in dealing with a company that doesn't have the courtesy to, at least, acknowledge the problem is unnecessary. I don't blame you for your frustration and I wasn't disputing it at all. Hope it didn't come across that way. I was just commenting on not giving out the phone number, that it is easy to find if you really wanted to but for Patrick not give it out in the forum so hundreds of people start calling them. I hope your situation gets resolved soon. With my 35 orders, I have had 3 problems (besides shipping delays). All 3 have been resolved. These were not shipping or shorting me product. They were oversold on 2 items, and credited me. Once w/o notifying me--I opened a ticket only to have them tell me it was already resolved and they had notified me previously (which I did not get the notification, but the credit was already on my card). The 2nd time, they did notify me and gave me a small consolation gift along with the credit. The 3rd issue was not sending me an accessory pack that came with the item. They resolved it by eventually sending it to me, but it was by no means "timely". I opened a ticket on all 3 issues and received a live response within a week... The credits were pretty quick. The accessory pack took about 3 weeks to get to me. So, I wasn't arguing with you at all but agreeing that the PM is called for here. The way I read Patrick post, he invited you to PM him.....
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Rank: King of Fling
Joined: 11/20/2006
Posts: 764
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please pm me directly the order numbers. I will look into this Weds morning. I am very upset by this. If you look in the recent forums we have spent a huge amount of time and money to speed up the shipping process, and based on the recent comments I think we have turned that around. I need to fix the helpdesk now. I apologize for the grief.
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Rank: Casual Flinger
Joined: 1/23/2007
Posts: 30
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kingoffling wrote:please pm me directly the order numbers. I will look into this Weds morning. I am very upset by this. If you look in the recent forums we have spent a huge amount of time and money to speed up the shipping process, and based on the recent comments I think we have turned that around. I need to fix the helpdesk now. I apologize for the grief. My apologies, King, for mentioning that I called today. It probably gave other people the idea as well. That's obviously not the desired way to contact you all, seeing as how you set up a helpdesk for such contacts. But when that doesn't work, sometimes you just gotta keep crawling up the tree to get what you need. Again, my apologies.
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Rank: Royal Flinger
Joined: 2/8/2007
Posts: 367
Location: Northern California
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kingoffling wrote:please pm me directly the order numbers. I will look into this Weds morning. I am very upset by this. If you look in the recent forums we have spent a huge amount of time and money to speed up the shipping process, and based on the recent comments I think we have turned that around. I need to fix the helpdesk now. I apologize for the grief. Hi King: Thanks for responding. I will PM all the info for your information. As I mentioned, I know that this will get rectified. It is too bad that it came down to this and only after mentioning it in public, was there a response. This is the ONLY bad aspect of this site. I am continuing to purchase and continue to enjoy the products I have received. Thanks
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Rank: King of Fling
Joined: 11/20/2006
Posts: 764
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PatrickIs2Smart wrote:kingoffling wrote:please pm me directly the order numbers. I will look into this Weds morning. I am very upset by this. If you look in the recent forums we have spent a huge amount of time and money to speed up the shipping process, and based on the recent comments I think we have turned that around. I need to fix the helpdesk now. I apologize for the grief. My apologies, King, for mentioning that I called today. It probably gave other people the idea as well. That's obviously not the desired way to contact you all, seeing as how you set up a helpdesk for such contacts. But when that doesn't work, sometimes you just gotta keep crawling up the tree to get what you need. Again, my apologies. No apology needed. You tried to help out where we screwed up !!!
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Rank: King of Fling
Joined: 11/20/2006
Posts: 764
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UbiDubi wrote:kingoffling wrote:please pm me directly the order numbers. I will look into this Weds morning. I am very upset by this. If you look in the recent forums we have spent a huge amount of time and money to speed up the shipping process, and based on the recent comments I think we have turned that around. I need to fix the helpdesk now. I apologize for the grief. Hi King: Thanks for responding. I will PM all the info for your information. As I mentioned, I know that this will get rectified. It is too bad that it came down to this and only after mentioning it in public, was there a response. This is the ONLY bad aspect of this site. I am continuing to purchase and continue to enjoy the products I have received. Thanks OOoooo, there was a response. It was earlier in the office. I promise you the help was not happy. I should have jumped in earlier !!! Sorry
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Rank: Casual Flinger
Joined: 1/23/2007
Posts: 90
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Shoop da whoop! I brought this out in public, you a bwad bwad putty tat.
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Rank: Casual Flinger
Joined: 1/9/2007
Posts: 16
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You know, I had trouble as well because they tried to send it to my PO Box but apparently DHL can't ship to a PO Box. So my mystery box sat at TF HQ for two months before I felt like calling them to "bug" them. They did give me a very generous Mystery Box though. So maybe they will do something for you? Don't know though.
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Rank: Royal Flinger
Joined: 2/8/2007
Posts: 367
Location: Northern California
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All:
It looks like King resent my package. I didn't get a reply from either the King or the helpdesk, but after all the hoopla with the flashlights, I understand. This package was sent DHL, so at least I can track it and know for sure that it had shipped.
I will post when all this gets cleared up. I hope that we opened up TF's eyes about this issue, and this doesn't happen to other customers. I saw one post from someone who was not happy about how their shipment was packaged, and says that they will not order from here again. It's too bad when a good company loses a customer due to one mistake (but I understand how the customer feels).
Tonight's flashlight drama shows that TF actually cares about what they are shipping. This is the first time I saw a company pull the entire offer because the description "MIGHT" have been misleading. Good job by TF.
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Rank: Casual Flinger
Joined: 1/23/2007
Posts: 90
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Jeffrey2132 wrote:You know, I had trouble as well because they tried to send it to my PO Box but apparently DHL can't ship to a PO Box. So my mystery box sat at TF HQ for two months before I felt like calling them to "bug" them. They did give me a very generous Mystery Box though. So maybe they will do something for you? Don't know though. The faq says they do not ship to any p.o. boxes, you should of talked with king of fling asap to see how they were shipping it. You know it really encourages me to buy from site like these when idiots like you are posting on this forum. Oh know you brought out this problem on the forums like a F***ING A**HOLE! KingofFling you better be wery wery scwaed of whats gonna happen from him brining this out like a b****! (censored for the children  ) Seriously dude why the hell should I listen to your sorry mofo story? You come here like a jacka** and act as if its this humongous deal and its something that will shut down this site since you posted it. Next time ask for help like a good civilian, not like an a**hole and maybe you will get more respect.
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Rank: Casual Flinger
Joined: 1/23/2007
Posts: 90
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Oh and btw I didn't mean you jeffrey, I meant mwieder.
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Rank: King of Fling
Joined: 11/20/2006
Posts: 764
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BlackDice wrote:Jeffrey2132 wrote:You know, I had trouble as well because they tried to send it to my PO Box but apparently DHL can't ship to a PO Box. So my mystery box sat at TF HQ for two months before I felt like calling them to "bug" them. They did give me a very generous Mystery Box though. So maybe they will do something for you? Don't know though. The faq says they do not ship to any p.o. boxes, you should of talked with king of fling asap to see how they were shipping it. You know it really encourages me to buy from site like these when idiots like you are posting on this forum. Oh know you brought out this problem on the forums like a F***ING A**HOLE! KingofFling you better be wery wery scwaed of whats gonna happen from him brining this out like a b****! (censored for the children ) Seriously dude why the hell should I listen to your sorry mofo story? You come here like a jacka** and act as if its this humongous deal and its something that will shut down this site since you posted it. Next time ask for help like a good civilian, not like an a**hole and maybe you will get more respect. Please tone down the language---even with the *s it is not appropriate. State your case, but nicely please !!!
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Rank: Casual Flinger
Joined: 1/23/2007
Posts: 90
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lol than add in word censors like the other 1 trillion forums on the internet.
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